Frequently Asked Questions

Everything you need to know about your Vulcain timepiece.

Where are Vulcain watches manufactured?

All Vulcain watches are Swiss Made, designed and assembled in Le Locle, Switzerland, adhering to the highest standards of traditional horology.

What is the standard shipping time for international orders?

We offer worldwide shipping via premium couriers. Orders typically arrive within 3 to 7 business days, depending on your location and customs processing.

Do Vulcain watches come with a warranty?

Yes, every authentic Vulcain watch is covered by a 2-year international warranty from the date of purchase, covering any manufacturing defects.

What is your return policy?

We accept returns within 14 days of receipt, provided the watch is in its original, unworn condition with all protective films and packaging intact.

How should I care for my mechanical watch?

To ensure longevity, we recommend a professional service every 4 to 5 years, avoiding strong magnetic fields, and ensuring the crown is fully pushed in before water exposure.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select regional payment providers for a secure checkout experience.